Shipping policy
1. PROCESSING TIME:
Please allow up to 7 business days to process your order. Expect an email within 2 business days to let you know your order is on the way!
Orders are generally shipped within 7 business days using Australia Post.
Regular delivery is 3-5 business days.
Express delivery is 1-2 business days.
We are currently only shipping within Australia and to New Zealand Australia at this time.
3. DOMESTIC SHIPPING RATES AND ESTIMATES:
Orders are generally shipped within 7 business days using Australia Post.
Regular delivery is 3-5 business days.
Express delivery is 1-2 business days.
We are currently only shipping within Australia and to New Zealand Australia at this time.
3. DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Regular Post |
3-5 business days |
$10.60-$18.90 |
|
Express Post |
1-3 business days |
$14.40-$23.15 |
|
International Regular Post |
4-7 business days | $30 for weight up to 1100g |
4. DAMAGES:
Teddybae is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the Australia Post to file a claim.
5. REFUNDS, RETURNS AND EXCHANGES:
We accept returns up to 3 days after delivery (not including personalised candles), if the item is unused (unlit) and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@teddybae.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@teddybae.com.